Help Center

Our team would love to hear from you!

Help Center

Our team would love to hear from you!

What do you want to know?

Curious about the service? Do you have questions, feedback or ideas? We’d love to hear them in the form below or call 0800-8868688.
We’ll get in touch with you as soon as possible.

If you’re looking for customer support or to register your card please contact us on the link below.

Send us a quick message

Frequently Asked Questions

About HelloFreshGO

  • Click here and fill out the contact form or get in touch with us by sending your request to info@hellofreshgo.de. We will make sure someone reaches out to you as soon as possible.

  • Please reach out to our sales team to discuss your request personally via info@hellofreshgo.de

  • Is your company smaller but you would still like to get a HelloFreshGO fridge in the office? Reach out to our sales team here. We will be more than happy to discuss the options according to your needs.

  • We offer a large variety of fresh food, healthy snacks and refreshing drinks. We are happy to provide you will a full product list. Just get in touch!

Before installation

  • The dimensions of our fridge are 186x237x74 cm. For installation we need a 230V power connection, a well working mobile network or alternatively access to the company WLAN network.

  • We charge a monthly fee for our service. Here you can ask for an individual offer.

  • We encourage you to put the fridge in an area with heavy footfall and good visibility to make sure your employees can get the most out of the fridge.

  • We want all employees to be able to afford HelloFreshGO. Therefore, all products are offered at fair prices that correspond to the prices of comparable goods in the supermarket.

  • We respect all our clients privacy. If you want to find out more about click here

  • We always control the freshness of our assortment to meet hygiene regulations. We record the expiry date of the products automatically and replaced them before they expire. We never stop when it comes to reducing food waste.

After installation

  • Our refill frequency is customised to the company’s needs and depends on the demand from employees.

  • Refilling the HelloFreshGO fridge will happen early in the morning to make sure employees have access to fresh products from the moment they arrive in the office.

  • Most of our customers supply us with a key card to access the building. In this case, nobody needs to be present on-site in the mornings.

  • Employees are provided with a HelloFreshGO card. They simply need to create an account online, register their HelloFreshGO card to the account and attach their bank details. Now, they can unlock the fridge with the HelloFreshGO card and the payment for all purchases will be debited directly from their bank account at the end of the day.

  • Currently, HelloFreshGO doesn’t support third party payment providers or cards.

  • Yes. You can offer employees a subsidy each day. The subsidy amount will be automatically deducted from the purchase price on the fridge. The subsidy can also be customized based on time, for example, only becoming available after 7 PM.

  • We respect all our clients privacy. If you want to find out more about click here