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HelloFreshGO revolutionises employee catering at the workplace and replaces the traditional canteen with a compact and intelligent fridge.
With our Smart Fridge, employees can concentrate on what's important during their break: communicating with each other. Meals are chosen, paid for and prepared within minutes. This saves time and energy - because no one has to go out shopping, prepare food or stand in line for their meal.
We appreciate any feedback from you and want to constantly improve our service and our offer.
If you have any unanswered questions about our products or our service, you can contact us at any time.
Just send us a short message to hellofreshgo@convini.de.
Data protection is a major concern for us. We place great importance on handling your information carefully and confidentially. Learn about our data privacy policy in here.
Usually, you have to log in with your company email address. If you have different domains or no company email address, please contact your internal HelloFreshGO contact person. Learn more here.
To create the invoice, which you will receive once a week, we need your name, address and bank details. The indication of the birthday is voluntary.
In exceptional cases this is possible. For exact details, just ask the HelloFreshGO contact person of your company.
1. Make sure that all your outstanding bills are paid.
2. You can simply dispose of your card or keep it. Maybe we will see each other again!
3. Deactivate your card in your HelloFreshGO account.
4. If you want your data to be deleted, delete your entire account in your HelloFreshGo dashboard. To do this, go to your account under "Settings" and find the option to delete your account completely at the bottom of the page.
You can easily deactivate your card yourself. Log in to your account and set it to "inactive" in your dashboard. This will prevent third parties from making unauthorized purchases with your card. Once you have deactivated your card, you can get a new one from the internal HelloFreshGO contact at your company. Please let us know your new card number in a short message via email to hellofreshgo@convini.de. We will then activate the new card for your old account. Here you will find detailed instructions.
You can easily deactivate your card yourself. Log in to your account and set it to "inactive" in your dashboard. This will prevent third parties from making unauthorized purchases with your card. Once you have deactivated your card, you can get a new one from the internal HelloFreshGO contact at your company.
Please let us know your new card number in a short message via email to hellofreshgo@convini.de. We will then activate the new card for your old account. Learn more here.
There can be several reasons why the card is blocked. After your registration you should have received a confirmation email where you have to click on the link to activate your account. If you have already done so, it is possible that the refrigerator has not received your data yet. Just try again later or send a short email to hellofreshgo@convini.de, and we will take care of it!
1. Go to the HelloFreshGO fridge and put on your activated card.
2. Press the triangle and the fingerprint icon at the top right of your name.
3. Place your finger on the finger scanner several times and confirm the automatic email. From now on, you don't need to bring your card with you, because the refrigerator will now open all by itself by placing your finger on it.
The fingerprint is only a supplement to the card. You can still use both, of course. If you want to delete your fingerprint, please contact us a at hellofreshgo@convini.de.
In order to register your personal HelloFreshGo card and access the Smart Fridge offer, you need to enter a valid payment method in your account. Currently, you can either deposit a credit card or pay by direct debit.
Please check your spam folder. If there is no confirmation there, please contact our customer service at hellofreshgo@convini.de, adding your name, registered email address and card number if possible. We will write you back to let you know if the purchase went through. Learn more here.
After each purchase, the invoice will be sent to you directly by email. At the end of the week, a collective invoice will be sent to you and the total amount for the week will be automatically debited from your account.
If you do not want to receive purchase confirmations, you can unsubscribe at any time. Learn more here.
1. Open the fridge with your HelloFreshGO card/fingerprint
2. Choose a product that you like
3. Scan it with the barcode and press pay - done! You will receive the purchase confirmation by email afterwards.
If the scanner error is fixed on the same day, you can scan the product later. Alternatively, you can contact our customer service at hellofreshgo@convini.de - just indicate the item name, your HelloFreshGO card number and your name. Learn more here.
You can remove the double-scanned item on the display by pressing the cross next to the item name. If you notice it after the purchase, you can simply write to our customer service at hellofreshgo@convini.de and ask to remove the double-scanned item. Learn more here.
In case you forget to log out, the automatic logout protects you from unauthorized purchases by third parties from your account (similar to ATM). Learn more here.
If your fridge does not receive a weekend delivery, it will be blocked on Fridays from 23:30, as we offer various fresh products that can also expire over the weekend.
The products are ready to eat immediately. If you want to heat one of the dishes, you can simply do so in a microwave. Note: Use the smart packaging and recycle directly at the workplace - just peel the inner foil off the cardboard. Learn more about our packaging here
You receive personal support from HelloFreshGO at all times. Your personal partner manager accompanies you the entire time, from planning the installation of the fridge to providing information material for your employees. Learn more about our service.
We offer individual tastings of our products for interested teams. This gives you and your team the opportunity to taste a selection of our product range at your convenience before making a decision. Learn more here.
From your "GO" to the day of installation of the HelloFreshGO Smart Fridge takes about 2.5 weeks.
The HelloFreshGO fridge is filled between one and four times a week, depending on your needs. Learn more about deliveries.
To make your hungry team happy again quickly, we give everything to repair your HelloFreshGO fridge as soon as possible. Most of the time we manage to repair the fridge within one day.
The employee can easily delete personal data in the account himself. If the new employer also offers a HelloFreshGO vending machine, we can also rewrite the account and the employee can keep his card. Learn more here.
Food that is expired and not purchased will be carefully disposed of by us according to all regulations. To avoid food waste, on the last day of the week we have our "Super Saver Friday" promotion with discounts on all fresh produce. We also cooperate with the Tafel and Sirplus. Learn more here.
We have an expert product team that continuously optimizes and selects the range of food vending machines. You and your employees can express preferences here (e.g. vegetarian/vegan) or exclude certain categories. Learn more here.
We purchase our goods from various manufacturers in Germany. Depending on the product, the goods have a shelf life of 3 - 5 days. Learn more about our sustainable supply chain management here.
