Need quick support?

Help Center

Do you have a question about our HelloFreshGo products or need help with Smart Fridge? Then you’ve come to the right place.

We offer you different ways to get direct support. We offer you customer support via 3 conversation channels and 3 self-help channels.

Choose your preferred channel and get support!


For effective support

Start a conversation

Contact Form

Write to our customer care centre and get a solution in your inbox.

Contact Details

Find our Customer Care email address and phone number for direct contact.

For faster support

Self-serve content


25 articles that cover all major topics, from registration to troubleshooting.


Most common questions and answers in one place.

About Us

Discover who are we, our team, our culture and open positions.

E-mail support

General contact form

Reach to our Customer Care by filling out this form.
Help Center in a nutshell

Contact support

Call Center

We are reachable Monday to Friday, 10:00am to 3:00pm. Call us directly if you have any questions or requests on +4933015719404.

E-mail address

Write to our team, and you will receive a direct reply in your inbox.

A must for newbies

Most read articles

How do I register & create an account?

Learn how to register your card, activate it, and create an account.

Everything related to your HelloFreshGO Card

Learn where to find your card number, what to do if you lose your card, and if your card doesn’t work.

How do I login?

Learn how to log in to your account and what to do if you forget your password.

Scanning error

Learn what to do if items cannot be scanned, if you forget to scan them or scan them by mistake.

Discover 25 articles in our Support Center

Quick Q’s and A’s

Frequently asked questions

For Employees

Are you a user of the Smart Fridge and have questions about its operation? Here are the most frequently asked questions for you.

For Business Partners

If you are the HelloFreshGO contact person in your company or are interested in our service offer, you can find the corresponding FAQs here.

About HelloFreshGO

Learn more about the Company

Learn all the core information about HelloFreshGO in the following three pages:

Mission & Vision

Our history, vision & more.

Our Team

Get to know us!

Careers & Jobs

Open positions, perks & more!

Selected posts

Top blog posts