Welcome!

Get your personal registration card from an office manager or the reception. Activate your card by entering the card number in the top right corner.

Have you already registered? Log into your existing account on the right to see your last purchases or to change your details.

Welcome

Get your personal registration card from an office manager or the reception. Activate your card by entering the card number in the top right corner.

Have you already registered? Log into your existing account on the right to see your last purchases or to change your details.

Where is the card number?

You can find the card number in the top right corner. You can usually get the card from your office manager or at reception. Each card number can only be registered once.

Have you lost your card?

Lost your card? No problem! You can easily deactivate the lost card and register a new one. Below in the FAQs you will find instructions on how it works.

Frequently Asked Questions

Registration & Use

As a rule, you have to log in with your company email address. If you have different domains or you don’t have a company email address, please contact your internal HelloFreshGO contact person.

 

To create the invoice, which you will receive once a week, we need your name, address and bank details. The indication of the birthday is voluntary.

 

In the newsletter, in addition to discount campaigns and special offers, you will receive an overview of the ready meals that will be in your fridge every Monday – these will changenämlich jede Woche!

 

The products are ready to use immediately. If you want to heat one of the “Ready Meals”, you can simply do this in a microwave. Note: Use the intelligent packaging and recycle directly at the workplace – simply remove the inner film from the cardboard.

There could be a number of reasons why the card is blocked. Just try again the next day or write a short email to support@hellofreshgo.de and we will take care of it!

It may mean that the card has not yet been activated by our system. Just write a short email to

This is possible in exceptional cases. For exact details, just ask the HelloFreshGO contact person at your company

Please make sure that you use your official company email address for registration. Unfortunately, your private email address is not authorized.

Caution! Before you write to us – we are not the HelloFresh cook boxes. If you want to delete your customer account from the HelloFreshGO refrigerator in your office, just write us an email to: info@hellofreshgo.de.

Go to the HelloFreshGO fridge and put on your activated card.
Press the triangle and the fingerprint symbol in the upper right of your name.
Place your finger on the finger scanner several times and confirm the automatic e-mail.

From now on you no longer need to bring your card with you, because the refrigerator can now be opened by simply placing your finger on it. The fingerprint is only an addition to the card. You can of course continue to use both.

We protect the privacy of our customers with the utmost respect. For this reason, your fingerprint is securely encrypted and only stored locally on the terminal and not in a cloud. No reason to worry!

HelloFreshGO has a cheap happy hour every Friday from 2 p.m. with unbeatable discounts on our entire range of fresh products. Our fresh range includes all ready meals, wraps, salads, sushi, sandwiches, desserts, etc. Unfortunately, snacks and drinks are excluded.

The discount will be automatically deducted from your shopping basket.

Our goal is to reduce the waste of fresh produce and to send our customers happy and full into the weekend!

You can easily block your card yourself. To do this, log into your account and set it to “inactive” in your dashboard. This prevents unauthorized third parties from making purchases with your card.

If you have deactivated your card, the best thing to do is to get a new one from your office manager. Please write us your new card number in a short message by email to info@hellofreshgo.de.

Our team will activate the new card for your old account. If you have found your card in the meantime, you can easily reactivate it (just as you deactivated it).

Do you have questions to which you cannot find an answer here? Feel free to contact our dear Lena from customer support. You can contact Lena at any time at info@hellofreshgo.de.

Do you no longer want to receive the newsletter with the weekly menus? Click the link here and log out.

Shopping & Scanning

1) Öffne den Kühlschrank mit Deiner HelloFreshGO-Karte/Deinem Fingerabdruck, 2) suche Dir ein Produkt aus, das Dir gefällt, 3) scanne es mit dem Barcode ein und drücke auf Bezahlen – fertig! Die Einkaufsbestätigung erhältst Du anschließend per Email.

 

At the moment you can save a credit card or pay by direct debit.

Sollte die Störung des Scanners am gleichen Tag wieder behoben sein, kannst Du das Produkt nachträglich einscannen. Alternativ kannst Du kurz unserem Kundenservice unter info@hellofreshgo.com Bescheid geben – hier reicht die Angabe vom Artikelnamen, Deiner HelloFreshGO-Kartennummer und Deinem Namen.

You can remove the double scanned item from the display by pressing the cross next to the item name. If you only notice after purchasing, you can simply write to customer service at info@hellofreshgo.de and ask them to remove the item that has been scanned twice.

The fridge is blocked on Fridays from 11:30 p.m., as we offer various fresh products that can also expire over the weekend.

The allergen information and ingredients can be found on the packaging of the item.

If you forget to log out, the automatic logout protects you against unauthorized purchases by third parties from your account (similar to an ATM).

No problem! You can simply press the cross next to the item and it will be removed from your shopping cart.

Simply contact our customer service at info@hellofreshgo.com and we will find out what the reason is.

If you could not scan for an important reason, keep the packaging of your purchases and please contact our customer support on the same day at info@hellofreshgo.de. We will process your request as soon as possible.

For security reasons we have set up a 60 second countdown. This logs you out automatically and protects your account should you forget to log out.

If you need a little longer to do your shopping while you are still looking for your products, that’s no problem at all. Just log in again and complete the purchase.

For security reasons we have set up a 60 second countdown. This logs you out automatically and protects your account should you forget to log out.

If you have already scanned a few items and placed them in your shopping basket, these are considered purchased and will also be debited from your account. Please make sure to complete your purchase before the countdown ends.

If you do not want to buy the item, please contact info@hellofreshgo.de. Please note that we can only cancel the purchase if you have not yet received an invoice.

Pay Bills

In order for you to be able to use HelloFreshGO without any problems, we have to verify your account after you have registered for security reasons.

We therefore deduct a test amount of € 0.10 from your credit card. We will refund this amount to you immediately.

If you cannot assign the invoice, please have a look at your dashboard at www.hellofreshgo.de/login – there you can see your last purchases and compare them with the invoice from the email. If something is still wrong, please contact Lena at info@hellofreshgo.de.

 

Unfortunately, it is currently not possible to add credit to the card. The invoice amount will always be debited from your stored payment method for each purchase at the end of the day.

After each purchase you can see the products in your account. An invoice is issued once a week and we deduct the outstanding amount from your account. If you do not want to receive purchase confirmations, you can issue them at any time.